Sesión (20′) – The Pursuit Of Better – The Story So Far (J.P. Morgan) – Kevin Austin – English
This talk explores the first-hand experiences of the actions and impacts of a ground-up transition, based on a real-life example originating at J.P. Morgan’s Glasgow office. We will look at why the firm got started on the initiative, the problems it sought to address, how we overcame resistance, what worked well, and an unexpected outcome of what happened when we thought things were starting to go wrong.
Additionally, we will look at the differences that top-down support made to an entire line of business, and how to invest in people and better ways of working on an on-going basis.
A key theme that we will discuss is the impact of ‘Lean Agile Glasgow’ and ‘Lean Agile Scotland’ on J.P. Morgan’s working culture in Glasgow, and how the bank is now supporting similar practices across J.P. Morgan locations in the US, UK and India.
Author: Kevin Austin